HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.
Link to HCAHPS web site: At this site hospitals can access detailed information on the HCAHPS initiative, including a list of approved vendors, the file specifications, and data submission protocols.