As the Medicare Quality Improvement Organization, Oklahoma Foundation for Medical Quality reviews health care quality concerns and looks for ways to help Oklahoma providers improve care. Voicing your concerns is an important part of making health care better for everyone.
The goals of our Beneficiary Complaint Response Program are:
- To help resolve your concern to the best of our ability within the guidelines established for us by Congress.
- To find opportunities to improve health care and prevent future medical errors for you and other beneficiaries.
If you have a quality of care complaint, you can call us at 1-800-522-3414. We will ask you to put your complaint in writing. Then our team of experts will review your written complaint along with a copy of your complete medical record. Our review asks:
- Did your care meet medically acceptable standards,
- Was your care medically necessary, and
- Was your care delivered in the most appropriate setting?
When we find clinical quality issues, we give health care providers education and feedback to help them improve.
For more information, see these frequently asked questions.